If you ask people what they expect when they visit their hairdresser, they all say “one that listens to them and understands their needs”. If you ask hairdressers what they think went wrong when a client has complained about their hair service, they will undoubtedly say “they didn’t understand what the client actually wanted”.
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http://www.virtualhaircare.com/virtual%20salon/salon%20visits/makesureunderstand.html
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